Acrylic Painting, "Cuba"

Acrylic painting on canvas

Returns: You have 21 days to return an item from the date of purchase. The item must be in unused condition and in its original packaging.

Refunds: If your return is approved, we will initiate a refund to your original payment method.

Exchanges: We do not offer direct exchanges. Please return the original item and place a new order for the desired item.

Shipping: You are responsible for return shipping costs, which are non-refundable.

Contact Us: For any questions or concerns, please reach out to us via ecemartworks (at) gmail.com.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for a resolution.

Cancellations: Orders can be canceled within 2 hours of purchase.

Changes to This Policy: We may update this policy; any changes will be posted on our website.

By shopping with us, you agree to adhere to these terms and conditions.

Domestic Shipping (USPS Priority Mail)

For customers within the United States, we offer domestic shipping via USPS Priority Mail for our beautiful paintings. Here are the details:

• Delivery Time: Paintings shipped via USPS Priority Mail typically arrive within 1-3 business days, depending on your location and current mail volume. We understand the importance of safe and speedy delivery for delicate artworks.

• Packaging: Our paintings are meticulously packaged to ensure they reach you in perfect condition. They are securely protected with padding and bubble wrap to prevent damage during transit.

• Tracking: All shipments come with a USPS Priority Mail tracking number. You will receive an email with tracking details once your order has been dispatched.

• Shipping Cost: Shipping costs are determined by the dimensions and weight of the artwork and its destination. The exact shipping cost will be calculated during the checkout process.

• Local Delivery (within 50km of Los Angeles, California): If you reside within 50km of Los Angeles, California, you may have the option for local delivery. This provides a convenient and eco-friendly way to receive your painting, reducing transit time and handling. Local delivery times and fees will vary based on your specific location. Choose the "Local Delivery" option during checkout if it's available for your address.

International Shipping (USPS Priority Mail International)

For our international customers who appreciate our art from abroad, we offer international shipping via USPS Priority Mail International. Here's what you should know:

• Delivery Time: International delivery times depend on your location and customs clearance. Typically, paintings arrive in 6-10 business days, though it may take longer in some cases.

• Packaging: Paintings destined for international destinations are packaged with utmost care. Our packing materials ensure that your artwork arrives in pristine condition.

• Tracking: USPS Priority Mail International provides limited tracking. You will receive a tracking number and relevant information to monitor your package.

• Shipping Cost: International shipping rates are determined by the dimensions, weight, and destination of the painting. The exact cost is calculated during the checkout process. Please be aware that customs fees and import taxes may apply in your country and are the recipient's responsibility.

• Local Delivery (within 50km of Los Angeles, California): Local delivery is exclusively available for domestic orders.

Please note that shipping times, costs, and policies are subject to change based on USPS and other carrier regulations. For precise information regarding shipping costs and delivery times, please refer to the real-time quotes displayed during the checkout process.

Should you have specific questions or concerns about shipping your artwork, do not hesitate to contact our customer service team. We are here to ensure your painting reaches you safely and in perfect condition.